MSc

MSc Hospitality Management

Lead hotels, resorts, and experience brands worldwide

Online or on campus

18 months180 creditsEnglish

Overview

Hospitality is experience economics — rooms, food, events, and loyalty programmes must cohere. This MSc covers revenue management, service design, food and beverage operations, and sustainable tourism. Case studies include boutique hotels, airline hospitality partnerships, and destination marketing boards. You will develop a feasibility study for a new hospitality concept as your capstone. MSc Hospitality Management is taught as one award, not a list of unrelated modules. The published length is 18 months, and the credit total is 36. Students move from Hospitality Strategy through Hospitality Strategy; Revenue & Yield Management; Guest Experience Design; Food & Beverage Operations; Marketing & Brand Management; Events & Conference Management, and finish on Hospitality Venture Capstone. Each course has a question, a method, and a submission. In this field, students describe how people, records, and decisions move through one service, and separate cause from harm. Reading is a pathway description, an incident summary, and an information standard. The artefact a marker expects is a brief a service manager could use, with the evidence attached. The award is built so that a graduate can do the following in practice: Optimise pricing and occupancy using revenue-management tools Design guest journeys across digital and physical touchpoints Manage F&B cost controls and service standards Teaching assumes the student can read a source, attempt a problem before the seminar, and revise after feedback. Attendance at live seminars is part of the design. The capstone or final course must use the methods of the earlier courses; a project that ignores them does not pass. This course does not confer a licence to practise nursing, medicine, or any other clinical profession. The pages for each course name the topics that are examined. Those topics are the syllabus. A brochure line is not a substitute for them.

Who This Programme Is For

Hotel supervisors and department heads aiming for GM roles
Entrepreneurs opening restaurants or boutique properties
Tourism board and destination marketing professionals

Faculty spotlight

Former hotel GM Professor Hassan Al-Rashid teaches operations; Dr. Priya Sharma specialises in revenue management analytics.

How you can study

Recommended

Study online

100% tuition-free online

Online tuition is free. Online examinations and certificates are 100% free and sponsored.

✦ Tuition: £0 / $0
✦ Examinations & certificates are 100% free & sponsored
✦ Learn from anywhere · Live online seminars

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On-campus study

Study at our campus

Prefer to learn at our London campus? Campus tuition is published on each programme page. All examinations are 100% free of charge.

✦ Tuition: £9,500 / US$12,000/year
✦ Location: Du Cane Rd, London W12 0NN, United Kingdom
✦ Campus examinations are charged
✦ In-person seminars, library & student services

Apply for campus →

What You Will Learn

Optimise pricing and occupancy using revenue-management tools
Design guest journeys across digital and physical touchpoints
Manage F&B cost controls and service standards
Develop sustainability programmes reducing waste and energy
Create business plans for new hospitality ventures

Curriculum

Term 1

Code	Course	Credits · hours
HOS501	Hospitality Strategy Hospitality Strategy (HOS501) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS501-M1 · Draw one pathway from referral or arrival to discharge or handover HOS501-M2 · Name every handoff and the person responsible for it HOS501-M3 · Mark the step where information is usually lost HOS501-M4 · Separate the designed pathway from the one staff walk HOS501-M5 · Identify the record created at each step HOS501-M6 · State which delay is clinical and which is administrative HOS501-M7 · Show a pathway where adding a step made flow worse HOS501-M8 · Submission: a pathway map with the handoffs and the weak step	15 · 150 h
HOS502	Revenue & Yield Management Revenue & Yield Management (HOS502) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS502-M1 · Pathway, payment, records, and the bottleneck — Revenue & Yield Management HOS502-M2 · Incident, harm, cause, and the change that prevents a repeat — Revenue & Yield Management HOS502-M3 · Indicators, privacy, and misuse of a report — Revenue & Yield Management HOS502-M4 · Quality, safety, and the limit of the data — Revenue & Yield Management HOS502-M5 · Service design for a named population — Revenue & Yield Management HOS502-M6 · A service or informatics brief with evidence and a recommendation — Revenue & Yield Management	15 · 150 h
HOS503	Guest Experience Design Guest Experience Design (HOS503) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS503-M1 · Pathway, payment, records, and the bottleneck — Guest Experience Design HOS503-M2 · Incident, harm, cause, and the change that prevents a repeat — Guest Experience Design HOS503-M3 · Indicators, privacy, and misuse of a report — Guest Experience Design HOS503-M4 · Quality, safety, and the limit of the data — Guest Experience Design HOS503-M5 · Service design for a named population — Guest Experience Design HOS503-M6 · A service or informatics brief with evidence and a recommendation — Guest Experience Design	15 · 150 h
HOS504	Food & Beverage Operations Food & Beverage Operations (HOS504) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS504-M1 · Pathway, payment, records, and the bottleneck — Food & Beverage Operations HOS504-M2 · Incident, harm, cause, and the change that prevents a repeat — Food & Beverage Operations HOS504-M3 · Indicators, privacy, and misuse of a report — Food & Beverage Operations HOS504-M4 · Quality, safety, and the limit of the data — Food & Beverage Operations HOS504-M5 · Service design for a named population — Food & Beverage Operations HOS504-M6 · A service or informatics brief with evidence and a recommendation — Food & Beverage Operations	15 · 150 h

Term 2

Code	Course	Credits · hours
HOS505	Marketing & Brand Management Marketing & Brand Management (HOS505) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS505-M1 · Pathway, payment, records, and the bottleneck — Marketing & Brand Management HOS505-M2 · Incident, harm, cause, and the change that prevents a repeat — Marketing & Brand Management HOS505-M3 · Indicators, privacy, and misuse of a report — Marketing & Brand Management HOS505-M4 · Quality, safety, and the limit of the data — Marketing & Brand Management HOS505-M5 · Service design for a named population — Marketing & Brand Management HOS505-M6 · A service or informatics brief with evidence and a recommendation — Marketing & Brand Management	15 · 150 h
HOS506	Events & Conference Management Events & Conference Management (HOS506) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS506-M1 · Pathway, payment, records, and the bottleneck — Events & Conference Management HOS506-M2 · Incident, harm, cause, and the change that prevents a repeat — Events & Conference Management HOS506-M3 · Indicators, privacy, and misuse of a report — Events & Conference Management HOS506-M4 · Quality, safety, and the limit of the data — Events & Conference Management HOS506-M5 · Service design for a named population — Events & Conference Management HOS506-M6 · A service or informatics brief with evidence and a recommendation — Events & Conference Management	15 · 150 h
HOS507	Sustainable Tourism Sustainable Tourism (HOS507) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS507-M1 · Name the change and the staff group who must carry it HOS507-M2 · Describe current work, not the vendor's workflow HOS507-M3 · Identify who gains time and who is given extra recording HOS507-M4 · Plan a sequence that includes training, a fallback, and a review date HOS507-M5 · State the resistance that is evidence, not a slogan about culture HOS507-M6 · Say how adoption would be known after the go-live meeting HOS507-M7 · Record the safety limit: what must not be switched off HOS507-M8 · Submission: an adoption plan with the risk and the review	15 · 150 h
HOS508	Financial Management for Hospitality Financial Management for Hospitality (HOS508) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS508-M1 · Statements: income, position, and cash — Financial Management for Hospitality HOS508-M2 · Recognition, ratios, and what the numbers cannot show — Financial Management for Hospitality HOS508-M3 · Cash flows, discount rates, and sensitivity — Financial Management for Hospitality HOS508-M4 · Market, credit, and operating risk — Financial Management for Hospitality HOS508-M5 · Controls, exceptions, and reporting — Financial Management for Hospitality HOS508-M6 · An investment or operating recommendation — Financial Management for Hospitality	15 · 150 h

Term 3

Code	Course	Credits · hours
HOS509	Sustainable Tourism & Destination Management Sustainable Tourism & Destination Management (HOS509) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS509-M1 · Pathway, payment, records, and the bottleneck — Sustainable Tourism & Destination Management HOS509-M2 · Incident, harm, cause, and the change that prevents a repeat — Sustainable Tourism & Destination Management HOS509-M3 · Indicators, privacy, and misuse of a report — Sustainable Tourism & Destination Management HOS509-M4 · Quality, safety, and the limit of the data — Sustainable Tourism & Destination Management HOS509-M5 · Service design for a named population — Sustainable Tourism & Destination Management HOS509-M6 · A service or informatics brief with evidence and a recommendation — Sustainable Tourism & Destination Management	15 · 150 h
HOS510	Resort Operations & Revenue Strategy Resort Operations & Revenue Strategy (HOS510) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS510-M1 · Pathway, payment, records, and the bottleneck — Resort Operations & Revenue Strategy HOS510-M2 · Incident, harm, cause, and the change that prevents a repeat — Resort Operations & Revenue Strategy HOS510-M3 · Indicators, privacy, and misuse of a report — Resort Operations & Revenue Strategy HOS510-M4 · Quality, safety, and the limit of the data — Resort Operations & Revenue Strategy HOS510-M5 · Service design for a named population — Resort Operations & Revenue Strategy HOS510-M6 · A service or informatics brief with evidence and a recommendation — Resort Operations & Revenue Strategy	15 · 150 h
HOS601	Hospitality Venture Capstone Hospitality Venture Capstone (HOS601) is a course on MSc Hospitality Management. It carries 30 credits and 300 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree. HOS601-M1 · Pathway, payment, records, and the bottleneck — Hospitality Venture Capstone HOS601-M2 · Incident, harm, cause, and the change that prevents a repeat — Hospitality Venture Capstone HOS601-M3 · Indicators, privacy, and misuse of a report — Hospitality Venture Capstone HOS601-M4 · Quality, safety, and the limit of the data — Hospitality Venture Capstone HOS601-M5 · Service design for a named population — Hospitality Venture Capstone HOS601-M6 · A service or informatics brief with evidence and a recommendation — Hospitality Venture Capstone	30 · 300 h

Code

Course

Credits · hours

HOS509

Sustainable Tourism & Destination Management

Sustainable Tourism & Destination Management (HOS509) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree.

HOS509-M1 · Pathway, payment, records, and the bottleneck — Sustainable Tourism & Destination Management
HOS509-M2 · Incident, harm, cause, and the change that prevents a repeat — Sustainable Tourism & Destination Management
HOS509-M3 · Indicators, privacy, and misuse of a report — Sustainable Tourism & Destination Management
HOS509-M4 · Quality, safety, and the limit of the data — Sustainable Tourism & Destination Management
HOS509-M5 · Service design for a named population — Sustainable Tourism & Destination Management
HOS509-M6 · A service or informatics brief with evidence and a recommendation — Sustainable Tourism & Destination Management

15 · 150 h

HOS510

Resort Operations & Revenue Strategy

Resort Operations & Revenue Strategy (HOS510) is a course on MSc Hospitality Management. It carries 15 credits and 150 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree.

HOS510-M1 · Pathway, payment, records, and the bottleneck — Resort Operations & Revenue Strategy
HOS510-M2 · Incident, harm, cause, and the change that prevents a repeat — Resort Operations & Revenue Strategy
HOS510-M3 · Indicators, privacy, and misuse of a report — Resort Operations & Revenue Strategy
HOS510-M4 · Quality, safety, and the limit of the data — Resort Operations & Revenue Strategy
HOS510-M5 · Service design for a named population — Resort Operations & Revenue Strategy
HOS510-M6 · A service or informatics brief with evidence and a recommendation — Resort Operations & Revenue Strategy

15 · 150 h

HOS601

Hospitality Venture Capstone

Hospitality Venture Capstone (HOS601) is a course on MSc Hospitality Management. It carries 30 credits and 300 notional learning hours, at 10 hours per credit. The course is taught at master's level. Students compare a weaker method, judge the evidence, and state what the result does not show. The chapters are the syllabus. Each chapter is a class of work this course assesses. Preparation is the reading, dataset, or case for that chapter. Seminar time is spent on the decision, the calculation, or the draft. The student revises after feedback. A pass requires the method named in the chapters, evidence a marker can check, and a stated limit on what the result does not show. Haverton University teaches this course on the published route for this degree.

HOS601-M1 · Pathway, payment, records, and the bottleneck — Hospitality Venture Capstone
HOS601-M2 · Incident, harm, cause, and the change that prevents a repeat — Hospitality Venture Capstone
HOS601-M3 · Indicators, privacy, and misuse of a report — Hospitality Venture Capstone
HOS601-M4 · Quality, safety, and the limit of the data — Hospitality Venture Capstone
HOS601-M5 · Service design for a named population — Hospitality Venture Capstone
HOS601-M6 · A service or informatics brief with evidence and a recommendation — Hospitality Venture Capstone

30 · 300 h

Career Paths

Hotel General Manager
Revenue Manager
F&B Director
Tourism Development Manager
Hospitality Consultant

Programme Highlights

Revenue management simulation with dynamic pricing
Sustainable tourism and community impact modules
18-month schedule for industry professionals

Assessment

Modules are assessed through a published mix of coursework, applied projects, and examinations. Exam windows are announced in advance so students in other time zones are not forced into overnight sittings. Alternative arrangements are available where documented.

Admission requirements

Academic entry

Bachelor's degree from an accredited institution (minimum 2:2 or GPA 2.5/4.0)

English language

English proficiency: IELTS 5.5, TOEFL 46, or equivalent (waived for prior English-medium study)

Documents

Statement of Purpose (500 words minimum) outlining your goals and fit for the programme
Two academic or professional references with contact details
CV or résumé documenting relevant education and professional experience

Programme questions

How long is the MSc Hospitality Management?

The published duration is 18 months. Teaching language: English. Actual time-to-complete depends on mode and any recognised prior learning.

Can I study this from my country?

You may study this award fully online from your country, or — where published — on campus at Haverton. Online study does not require a student visa. Campus study may.

What does it cost?

Degree tuition for this award is published as £0 / tuition-free on the online pathway. All online degree examinations and certificates are 100% free and sponsored — the only cost for online study is the application fee. Campus tuition and campus examinations are charged separately. Check the Fees page for details.

What are the entry requirements?

Requirements are grouped on this page (academic, English, documents). Equivalent qualifications are considered. English may be waived after prior English-medium study.

How is the programme assessed?

Assessment is typically a mix of coursework, projects, and examinations. Doctoral awards include a thesis or dissertation and an oral examination. Details sit in the programme specification and module outlines.

Will this award be recognised where I live?

Recognition of the award for local employment, professional licence, or ministry attestation is decided by your employer or regulator. Haverton University publishes verification pages for certificates. We do not claim automatic equivalence in every country.

How do I apply?

Start an application on this website. Progress is saved from the first step. Admissions: admissions@haverton.org.

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